ISO 20000-1:2018
IT Service Management System
ISO 20000-1:2018 is an international standard for IT service management. It specifies the service provider’s requirements to plan, establish, implement, operate, monitor, review, maintain, and improve the management system. The requirements include designing, transitioning, delivering, and improving services to fulfill agreed service requirements.
It is the standard that enables companies who deliver services to align them with a unique Service Management Standard. Typically used for IT services, This Standard can be applied to all services industries.
A Service Management Can
Create a Framework for implementing trusted ITIL standards.
Foster a consistent approach.
Ensure Efficiency of Services.
It is currently the 8th most popular ISO standard Globally, with over 5,300 companies adopting the standard.
ISO 20000-1:2018 can be used by
An organization seeking services from service providers and requiring assurance that they will fulfill their service requirements
An organization that requires a consistent approach by all its service providers, including those in a supply chain
A service provider that intends to demonstrate its capability for the design, transition, delivery, and improvement of services that fulfill service requirements
A service provider monitors, measures, and reviews its service management processes and services.
A service provider to improve the design, transition, delivery, and improvement of services through the effective implementation and operation of the SMS.
What are the Benefits of ISO 20000-1:2018?
Improved efficiency, resulting in fewer mistakes.
Simplified and effective documentation.
Performance Improvement and an increase in bottom-line profit.
Integrate people, processes, and technology to support objectives.
Improved Competitiveness.
Put in place controls to maintain consistent levels of service.
The Acquisition of a symbol representing an International Quality Standard.